Keys to Excellence

The Purpose

To foster the professional development of concierges in the hotel industry by promoting tourism and the highest standards of service for hotel guests.

The Motto

“In Service through Friendship”

The Creed

Members of Les Clefs d’Or will:

• Uphold the professional and ethical standards of the association.
• Coordinate, promote, and assist the activities and interests of fellow members.
• Mentor individuals entering the concierge profession.Promote and improve the technical skills of the profession.
• Foster friendships and communication networks within the USA and abroad.
• Respond to the needs of fellow members quickly, courteously, and professionally.
• Uphold the motto, “In Service through Friendship.”